Return Policy
Last updated: October 29, 2026
We want you to have a clear way to resolve an order that is not right for you. This policy explains return requests for purchases from noveriqn.com and does not limit rights you may have under applicable consumer law.
30-day return-request window
Contact us to request a return within 30 calendar days after delivery. This is the deadline for making your request, not a requirement that the return parcel reach us within that period. Tell us your order number, the item involved and the reason for the request so we can explain the appropriate next steps.
Arrange the return before sending it
Email service@noveriqn.com. We reply within 1–2 business days during our support schedule. We will review the request and provide return instructions and the correct return address. Do not send a parcel to our business address unless we have specifically confirmed it for your return. Pack the item securely and keep the shipment receipt and any tracking reference.
Preference returns and product problems
If you are returning an item because you changed your mind or prefer something else, you are responsible for the return freight. If we sent the wrong item, the item is defective or damaged, or another merchant or product error is responsible, we bear the reasonable return shipping cost and will explain the return arrangement. Contact us before paying return freight for such an issue.
Describe any problem accurately, including the condition in which the item arrived. Relevant photographs of the product and packaging can help with assessment. We do not impose a blanket non-returnable rule solely because an item is skincare, and this policy does not remove remedies for faulty, incorrect or misdescribed goods.
Refund review and timing
After receipt and inspection of the returned item, we will inform you of the outcome. Approved refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. The time it takes for the credit to appear depends on your bank or payment provider. If an expected refund is missing, contact us with your order number so we can check its status.
Order changes and cancellations
Contact us promptly if you need a change or cancellation. We will check fulfillment progress before confirming what can be done. Dispatch may prevent us from stopping or changing a shipment; in that case, contact us about the return process rather than refusing or redirecting a parcel without instructions.
Questions and unresolved concerns
If a return, delivery problem or refund needs further review, reply to your support conversation with the relevant details. We will assess the circumstances rather than applying a blanket refusal based only on a delivery scan or an item category.
Store operator and support
Noveriqn at noveriqn.com is operated by Jiangxi Shunsipei Network Technology Co., Ltd.
Business address: Room 2202, Building 38, Honggu Shierting, Libuhu Avenue, Xinjian District, Nanchang, Jiangxi, China.
Email: service@noveriqn.com
Phone: +86 791 8756 5946
Support hours: Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We reply within 1–2 business days.