FAQ
Last updated: October 29, 2026
What currency does Noveriqn use?
Our store prices are in US dollars (USD). Review the final amount, delivery charges and any applicable taxes shown at checkout before submitting your order.
Where do you deliver?
We deliver to eligible United States addresses. Address eligibility and available delivery options are determined at checkout; we do not offer a worldwide delivery promise.
How much does shipping cost?
Orders of USD 50 or more qualify for free shipping. For orders below USD 50, the applicable shipping cost is shown at checkout before you pay.
When will my order arrive?
We dispatch orders within 24 consecutive hours after payment is confirmed. Transit is estimated at 7–15 business days after dispatch. Dispatch and transit are separate stages, and carrier or other delivery delays can affect the estimate. See Shipping Policy for details.
How can I get tracking information?
Contact support with your order number for available tracking information and help interpreting a delivery update. If delivery appears delayed or a parcel cannot be located, let us know so we can investigate.
Can I change or cancel an order?
Contact us as soon as possible. We will check the order's status and confirm whether a change or cancellation can still be arranged. Once an order has been dispatched, it may no longer be possible to stop or amend it; the Return Policy explains the return-request process.
How do returns and refunds work?
Request a return within 30 calendar days after delivery by emailing support. For a preference-based return, you pay the return freight. If the issue is our error or a product fault, we bear the reasonable return shipping cost. Approved refunds are initiated to the original payment method within 5–10 business days after we receive and inspect the returned item. Your payment provider may take additional time to post the credit.
What if an item arrives damaged or is not what I ordered?
Contact us with your order number and a description. Relevant photographs can assist our review, but do not discard the item or packaging before we have explained the next steps. We do not treat a carrier's delivered scan as the only evidence when reviewing a missing-parcel report.
How should I choose skincare?
Read the individual product information, directions and ingredient information before use. Do not assume all products share the same formula or suitability. Contact us before purchasing if a detail you need is unclear.
When can I contact support?
Our support hours are Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We reply within 1–2 business days.
Store operator and support
Noveriqn at noveriqn.com is operated by Jiangxi Shunsipei Network Technology Co., Ltd.
Business address: Room 2202, Building 38, Honggu Shierting, Libuhu Avenue, Xinjian District, Nanchang, Jiangxi, China.
Email: service@noveriqn.com
Phone: +86 791 8756 5946
Support hours: Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We reply within 1–2 business days.